e110 Terms & Conditions

e110 is an online casino and betting platform that provides digital entertainment services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between e110 and the user of the platform ("you" or "member").

By accessing the e110 platform, opening an account, or playing any game, you are considered to have accepted these Terms, our Privacy Policy, and our Responsible Gaming Guidelines. If you do not agree with any part of these Terms, please refrain from using the platform.

1.1 Definition of Services

The "Services" of e110 refers to the platform's website, mobile version, all games (slots, live casino, sports betting, cockfighting, bingo adventure, etc.), financial transaction facilities, and customer support.

1.2 Applicable Law

e110 operates as a safe and fair platform. All services are provided following SSL encryption and fair play principles. Users are responsible for using the platform in compliance with their local laws.

The following eligibility requirements must be met to use e110's services:

• You must be at least 21 years of age.
• You must register under your own name and details — not on behalf of someone else or using a false identity.
• Each person may operate only one account.
• If e110 requests age or identity verification, you must provide the required documents.

2.1 Verification Process

e110 may request age and identity verification from a member at any time. Withdrawals may be temporarily suspended until verification is complete. If false information is provided, the account will be closed immediately and the balance may be forfeited.

All information provided at the time of registration on e110 must be true, complete, and up to date. If any personal details change, the account must be updated as soon as possible or the support team must be notified.

3.1 Password & Security

• Your account password must be kept confidential and must not be shared with anyone.
• If you suspect unauthorized access to your account, notify the e110 support team immediately.
• The member is responsible for all activity on their account.

3.2 One Account Policy

Each individual may open only one account. Operating multiple accounts is strictly prohibited. If this policy is violated, all associated accounts will be closed and any remaining balance may be forfeited.

e110 supports transactions through the most widely used mobile banking and financial services in Bangladesh.

4.1 Accepted Payment Methods

Deposits and withdrawals on e110 can be made via: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other scheduled banks). No methods outside this list are accepted.

4.2 Minimum Amounts

• Minimum Deposit: ৳200 (per method)
• Minimum Withdrawal: ৳1,000

4.3 Processing Times

Deposits are generally instant. Withdrawal requests are usually completed within 10–45 minutes. Withdrawals may be delayed if a verification process is ongoing.

4.4 Source of Funds

Users must confirm that deposited funds come from a lawful source. If money laundering or unlawful financial activity is suspected, e110 reserves the right to place the account under investigation and may notify the relevant authorities.

e110 offers various bonuses and promotional offers. Each offer has its own applicable terms. You are encouraged to read the relevant terms carefully before claiming a bonus.

5.1 Welcome Bonus

• A 150% bonus on your first deposit, up to a maximum of ৳20,000.
• Example: ৳1,000 deposit receives a ৳1,500 bonus → total balance ৳2,500.
• Example: ৳28,000 deposit receives a ৳20,000 bonus (maximum limit) → total balance ৳48,000.
• The bonus amount is awarded once and applies to the first deposit only.

5.2 Wagering Requirements

A 10x wagering requirement must be met before the bonus can be withdrawn. Wagering is calculated on the bonus amount only, not on the sum of deposit + bonus.

Example: ৳1,500 bonus × 10 = ৳15,000 must be wagered before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Bonuses apply to the original account holder only — they are not transferable.
• Using multiple accounts to take advantage of bonus offers is prohibited.
• e110 reserves the right to modify, suspend, or cancel any bonus offer.
• If a terms violation is found, the bonus and associated winnings may be cancelled.

Specific rules apply to each game category on e110. It is the member's responsibility to learn the relevant rules before playing a game.

6.1 Game Fairness

e110 operates on fair play principles. A Random Number Generator (RNG) is used in all games to ensure unbiased results. Live casino games are operated through leading providers including Evolution Gaming and Ezugi.

6.2 Technical Issues

If a game is interrupted due to a technical error or disconnection, e110 will make a decision after investigation. e110 is not obliged to pay incorrect rewards or payouts displayed as a result of a technical error.

6.3 Sports Betting

The sports betting section offers betting on cricket (BPL, T20, IPL, ICC tournaments), football (FIFA), kabaddi, and various other sports. Bet amounts cannot be changed after confirmation. If an event is cancelled or postponed, bets will be settled in accordance with e110's established policy.

e110 is committed to responsible gambling. We believe that playing within the right limits can be a healthy form of entertainment. However, addiction is a serious issue.

7.1 Setting Limits

Members can set deposit limits, betting limits, or use self-exclusion on their account. For assistance with this, contact our 24/7 live chat or email [email protected].

7.2 Protection of Minors

If your device is accessible to minors, please use parental control software. Do not leave your device unattended while logged into your e110 account.

For more information, visit our Responsible Gaming page.

The following activities are strictly prohibited on the e110 platform:

• Opening an account using false, incomplete, or another person's identity.
• Operating multiple accounts or using another person's account.
• Manipulating the system to unfairly obtain bonus benefits.
• Using any form of fraudulent activity, software, or automated tools.
• Using an account for money laundering or unlawful financial activities.
• Attempting to interfere with or hack the platform's security systems.
• Threatening or behaving inappropriately toward other members or staff.
• Any activity that disrupts the normal operations of e110.

In the event of a breach of these prohibitions, the account will be closed immediately and legal action may be taken if necessary.

9.1 Suspension by e110

e110 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of the Terms.
• Suspicion of fraudulent activity.
• Failure to verify age or identity.
• Extended inactivity.
• Legal or regulatory reasons.

9.2 Closure by Member

Any member may request to close their own account. To do so, email [email protected] or contact 24/7 live chat. Subject to meeting the applicable withdrawal conditions, the balance may be withdrawn before the account is closed.

e110 makes every effort to operate a safe and reliable platform. However, e110 is not liable for the following:

• Losses caused by internet disconnection.
• Delays or errors by third-party payment providers.
• Losses caused by a member's own mistakes or negligence.
• Temporary service disruptions due to unforeseen technical issues.
• Data theft through cyberattack or hacking — although we maintain the highest security measures.

e110's maximum liability for financial losses shall not exceed the amount of a single specific transaction.

e110 gives the highest priority to protecting members' personal information. Our policy on data collection, use, and storage is described in detail on the Privacy Policy page.

11.1 SSL Protection

All data transmission is secured through SSL encryption. Payment information is sent directly to the secure systems of the relevant payment provider.

11.2 Data Sharing with Third Parties

e110 does not sell members' personal information to third parties. Relevant information may be shared when required by legal obligation or for fraud investigation.

e110 reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes via their registered email or through a notice on the platform.

Continuing to use the platform after updated terms have been published will be considered as acceptance of the new terms. It is therefore recommended to revisit this page regularly.

12.1 Contact

If you have any questions or objections regarding these terms, please contact our support team:

• 24/7 Live Chat — directly on the e110 website
• Email: [email protected]
• Support is available in both Bengali and English.

12.2 Dispute Resolution

If a dispute arises, an attempt will first be made to resolve it through e110's support team. If you are not satisfied with the support team's decision, the matter may be escalated to the management level. e110 is committed to resolving all disputes through a fair and transparent process.