e110's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how the e110 platform collects, stores, and protects your data.
Introduction & Applicability
e110 is a trusted online casino and betting platform for users in Bangladesh. We place your personal privacy as our highest priority when delivering our services. This privacy policy describes what information we collect when you use the e110 website or its related services, how we use it, and how we keep it protected.
This policy applies to the e110 website (https://e110.lat), the mobile version, and all our digital services. By registering on our platform, you are considered to have given your consent to accept all the terms of this policy. If you do not agree with any term of this policy, please refrain from using our platform.
Information We Collect
Personally Identifiable Information
When you create an account on e110 or use our services, we may collect the following information:
- Full name and date of birth (for age verification purposes)
- Email address and mobile number
- Username and password
- National ID card or passport details (when identity verification is required)
- Address and postal code
Financial & Transaction Information
To ensure secure financial transactions, we process the following information:
- bKash, Nagad, Rocket, or Upay account details
- Bank account number and bank name
- Deposit and withdrawal history
- Transaction date, amount, and method
We never store your full PIN or password.
Technical & Usage Information
To improve the quality of our platform, we automatically collect the following information:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Which pages were visited on the website and for how long
- Gaming activity logs
Communication Information
When you contact us, we store:
- Records of live chat conversations
- Email content and time sent
- Details of complaints or requests
- History of exchanges with customer service representatives
This information is stored to improve the user experience and raise the quality of future support.
Purpose of Data Use
e110 uses collected information only for specific and legitimate purposes. The main purposes for which we use your information are as follows:
- Account management: To create, verify, and keep your account active.
- Age verification: To confirm that the platform user is 21 years of age or older.
- Transaction processing: To complete deposits, withdrawals, and other financial activities.
- Security assurance: To prevent fraud, money laundering, or other illegal activities.
- Customer service: To resolve your complaints, questions, or requests.
- Responsible gaming: To identify unusual gaming behaviour and provide the necessary support.
- Service improvement: To analyse data in order to further enhance the user experience.
- Communication: To inform you of important security or account-related updates.
We never use your information for unnecessary commercial purposes, and we do not sell it to third parties without your explicit consent.
Data Storage & Protection
Encryption & Technical Protection
e110 uses industry-standard SSL (Secure Socket Layer) encryption technology to keep all your personal and financial information secure. All data stored on our servers is protected through high-level encryption, which prevents unauthorised access by third parties.
Our systems undergo regular security audits and testing so that any vulnerabilities can be quickly identified and resolved.
Data Retention Period
Your personal information will be retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
Transaction-related information is retained for the period required under financial regulations. Once the retention period ends, data is securely deleted.
Access Control
Only those e110 employees who need your personal information for their work will be able to access it. Every employee works under a strict confidentiality agreement, and there are strict penalties for unauthorised disclosure of information. We make no compromises regarding user data.
Sharing Data with Third Parties
e110 does not sell your personal information to any third party. However, necessary information may be shared in the following limited circumstances:
- Payment service providers: Information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment gateways. These organisations manage information according to their own privacy policies.
- Technology partners: With technology service providers essential to operating the platform, such as cloud hosting and cybersecurity firms — they can access only the limited information needed for their specific tasks.
- Legal obligations: Information may be provided in response to a valid order or investigation by legal authorities in Bangladesh.
- Fraud prevention: If there is a specific suspicion of fraud or money laundering, the relevant authorities may be notified.
Before sharing your information with any third party outside the cases above, we will always obtain your explicit consent.
Cookies Policy
The e110 website uses cookies — these are small text files stored in your browser that improve your browsing experience.
The cookies we use:
- Essential cookies: Necessary for login sessions, security tokens, and core platform functions.
- Functional cookies: Help remember your preferences (such as language).
- Analytics cookies: To understand how users are using the site — all data is anonymous.
You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Your Rights
As a user of e110, you have the following rights:
Right to Access Information
If you would like to see what information we hold about you, please contact us.
Right to Correct Information
If there is any error in your stored information, you may request that it be corrected.
Right to Delete Information
Unless there is a specific legal obligation, you may request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited or stopped.
To exercise any of the above rights, contact us directly. We will endeavour to respond to your request within a reasonable time.
Privacy Protection for Minors
The e110 platform is for users aged 21 and above only. We do not knowingly collect information from any person under the age of 21. If you believe that a minor has registered on our platform, please notify our customer service team immediately.
Upon receiving such information, we will promptly verify that account and delete all information related to the minor. Age verification is an integral part of our registration process.
Policy Changes & Updates
e110 may update this privacy policy from time to time. If there are any significant changes, we will notify you at your registered email address or through the platform.
If you continue using e110 after an update, you will be considered to have accepted the terms of the revised policy. It is therefore advisable to revisit this page from time to time.
Privacy Contact
Contact Us
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please feel free to contact us:
Email: [email protected]
Live Chat: Available 24/7 — support in Bengali and English
We endeavour to process all privacy-related requests as quickly as possible.